Job Title: Non-Clinical Case Manager
Employment Type: Part-Time
Reports to: Operations Manager & Charity Programs Manager
Position Effective: Immediate

Overview

Muslim Community Center East Bay is seeking a contract (20 hours a week) Case Manager. Our pay range is $30 to $45 per hour. Typical flex hours are Monday through Friday, 8 a.m. to 5 p.m., but the position may require some evenings & weekends as needed. MCC will provide a cell phone and computer stipend.

Responsibilities

 This Case Manager will provide housing navigation, benefits enrollment, and non-clinical case management services to sheltered individuals and those at imminent risk of experiencing homelessness in and around the East Bay Area. Caseloads vary on client need level and position hours.

• Provide case management services to sheltered/at-risk homeless individuals. Case management includes meeting with individuals to verify and understand (1) the need for housing, (2) the status of housing history, (3) the identification of any existing housing alternatives, (4) the assessment of the client’s ability to sustain housing, e.g., issues of mental health, stability and amount of income, employment readiness if unemployed or underemployed, and credit history; (5) individuals and families financial assets;
• Will be responsible for providing a participate-centered, strengths-based case management approach to assist families and individuals to a state of economic or other independence, as defined as a significant and sustainable life change based on the outcomes prioritized by MCC Zakat/Sadaqa Services Team and our funding streams;
• This individual will also serve as a central clearinghouse for pro bono and paid professionals who offer assistance. They will maintain a list of resources to help clients with their unique needs. The list of professionals may include, but not be limited to, immigration, bankruptcy, estate and civil attorneys, financial advisors, job recruiters, and mental health professionals;
• This case manager worker will also serve as a central clearinghouse for pro bono and paid professionals who offer assistance, and they will maintain a list of resources to help clients with their unique needs. The list of professionals may include, but not be limited to, immigration, bankruptcy, estate and civil attorneys, financial advisors, job recruiters, and mental health professionals; 
• Excellent data keeping, including confidential personal files, case notes, etc. Responsible for logging workload and case details database system;
• Responsible for seeking out resources, government agencies, and other non-profits on behalf of individuals to pave the way for the most efficient communication with and for the client, as needed.

Education

• Preferred: A Bachelor’s degree in a Behavioral Science, Social Science, or a closely related field OR
• A Bachelor’s degree in any field and one year of human services-related experience (i.e., work assisting individuals and groups with issues such as inadequate housing, economic disadvantage, employment, abuse and neglect, substance abuse, aging disabilities, prevention, health; OR
• Three years of human services-related experience in the absence of a degree in Behavioral Science
• Bilingual preferred but optional.

Experience

 The requirements below represent the desired knowledge, skill, and ability.

• Practical communication skills and ability to multi-task, including answering phones and communicating sensitively, efficiently, effectively, and appropriately with diverse clients, co-workers, and managers.
• Experience working in social/human services, interviewing clients to obtain personal, sensitive information and determine eligibility for programs/benefits, and the ability to do so with patience, compassion, and genuine interest.
• Experience communicating decisions, rules, regulations, policies, and procedures to clients or customers verbally and in writing in a respectful, client-centered way.
• Experience with case management and assessing clients’ strengths and service needs that are person-centered and trauma-informed.
• Experience creating and maintaining written documentation of the activities concerning individual client cases.
• Experience working with community partners to assist clients in becoming self-sufficient.
• Experience with complex work systems and strong prioritization skills to organize and manage various tasks.
• Strong computer skills and experience in entering/retrieving and managing data and using different software for data entry, case notes, and eligibility determination.
• The ability to accurately use basic mathematics in a work environment.
• Demonstrate practical trauma-informed conflict resolution and de-escalation skills with clients, co-workers, and managers.
• Must be punctual, have a good attendance record, and have reliable means of transportation.

MCC will provide onboarding and training to ensure a successful employment transition.

About MCC

The Muslim Community Center (MCC) – East Bay is a vibrant faith-based organization that exudes a sense of community. We are the largest Zakat and charitable organization for the 90,000+ Muslims who live in the East Bay region of the San Francisco Bay Area.

The Location

Office space at the Muslim Community Center – East Bay based in Pleasanton, CA. This position’s area of service will be the East Bay Area. 

To apply, please send your cover letter and resume to contact@mcceastbay.org.  

Thank you for your interest in joining our team and making a difference in the San Francisco Bay Area.